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Self-service guide library
Search issues, filter by category, or choose a platform to find Level-1 support guidance.
4 matching problems
Unexpected pop-ups appear while browsing · A pop-up claims your device is infected · Pop-ups appear even with the browser closed
A device you do not recognize is listed as active · You received an alert about a new device · Account activity shows a location you do not recognize
An email asks you to confirm your password · A link or sender address looks slightly off · The message pressures you to act urgently
A work device is missing or was stolen · You need to remotely lock or wipe it · Accounts on the device may be at risk