Loading HelpDesk First
Loading contentLoading…
Loading HelpDesk First
Loading contentLoading…
Hi there
Describe the problem in your own words. We’ll find a safe, step-by-step fix for your device.
Start with a guide for a common problem.
Programs take a long time to open · Mouse or keyboard input feels delayed · Fan is loud and the device is warm
Web pages will not load · Apps show a connection error · The network icon shows no connection
Wi-Fi drops every few minutes · The network connection is unstable · Video calls freeze or buffer
Printer status says Offline · Print jobs are not reaching the printer · The printer icon has a warning symbol
You cannot remember your account password · The login screen rejects every attempt · You need to reset your password to continue
The video call camera is black · The microphone does not pick up sound · Apps cannot access the camera or mic · The issue occurs during a meeting or video call
Find a guide by the kind of problem you're seeing.
Restarting fixes more problems than you’d think — try it before anything else.
Chat with the assistant, or hand it to a real person.
One tap, right in your browser.