Quick fixes

Loading HelpDesk First

Loading content

Loading…

Still stuck?

Describe what's going wrong and get a safe next step in seconds — or hand it to a real person.

Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

Printer status says Offline

PrinterDifficulty 1/310 minLow risk

Self-check

Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.

Shows the system, browser and screen details support usually asks for — read straight from your browser.

Nothing is collected until you press the button.

No ratings yet

0/5

0 of 5 done

Step 1: Make sure the printer is powered on and has no error lights.
You are here~2 min
Step 2: Check that the printer is connected to the same network as your computer, or that the USB cable is secure.
~2 min
Step 3: Restart the printer and wait for it to fully start up.
~2 min
Step 4: In your computer's printer settings, set the printer to Online if it shows Offline.
~2 min
Step 5: Try printing a test page.
~2 min