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Level-1 IT help for schools and organizations.

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No internet connection

Web pages will not load · Apps show a connection error · The network icon shows no connection

Internet & Wi-FiDifficulty 2/320 minLow risk

Applies to: Windows, Mac, iOS, Android, Other

Network check

Measures latency, jitter, and download speed from your browser to this site — useful before working through a Wi-Fi or VPN guide.

Start troubleshooting guide

Submit a ticket to IT

Safety note

Only restart a router, modem or access point if you own it or your organization has authorized you to do so. On a workplace, school or shared network, contact IT before restarting any network equipment.

Initial troubleshooting steps

Check whether Wi-Fi is turned on or the Ethernet cable is securely connected.
Try loading a website on another device to see if the problem is widespread.
If you own the equipment or have authorization, restart the router or modem by unplugging it for 10 seconds, then plug it back in. On workplace, school or shared networks, contact IT instead of restarting it yourself.
Reconnect to the network and test again.
If wired and you are authorized, try a different Ethernet cable or wall jack. Escalate managed wiring to IT.

Escalate if needed

If other devices are also offline, the problem may be with the ISP or building network; contact IT.