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Search issues, pick a category, or choose a platform to find Level-1 support guidance.
100 matching problems
Programs take a long time to open · Mouse or keyboard input feels delayed · Fan is loud and the device is warm
Pressing the power button does nothing · Screen remains black · Lights or fans do not turn on
The screen or cursor stops responding · Apps freeze and become unclickable · You have to force the computer off
A disk space warning appears · You cannot save new files · Apps report there is not enough space
The screen turns blue with an error message · The computer restarts without warning · A kernel panic or crash report appears
Web pages will not load · Apps show a connection error · The network icon shows no connection
Wi-Fi drops every few minutes · The network connection is unstable · Video calls freeze or buffer
Web pages load very slowly · Video streams buffer often · Downloads take longer than usual
No connection when plugged in with a cable · The Ethernet port light is off · The computer says the cable is unplugged
The VPN client will not connect · VPN disconnects frequently · You cannot reach internal resources while on VPN
Printer status says Offline · Print jobs are not reaching the printer · The printer icon has a warning symbol
A document shows as printing but nothing happens · The print queue has multiple pending jobs · The printer is not responding to new jobs
The printer reports a paper jam · Paper is crumpled or torn inside the printer · The printer will not feed paper
Prints look faded or streaky · Colors are incorrect or smudged · There are lines or spots on the page
Print jobs go to the wrong printer · A printer you do not use is selected by default · Documents print to a PDF or fax driver
New emails do not appear · The Sent folder is not up to date · Calendar or contacts are missing changes
Emails stay in the Outbox · The send button returns an error · Recipients report they did not receive the message
Expected emails never arrive · Senders say messages bounce back · Only some emails are missing
You cannot open an attachment · An attachment is blocked or missing · The attachment file size is too large
The email app keeps asking for a password · You are told the password is wrong · You cannot log in to webmail
Double-clicking the app does nothing · The app opens and immediately closes · An error appears at launch
The installer fails before completing · An error message appears during setup · The installed app is missing features
An app is not responding to clicks · The app window is greyed out · You cannot close the app normally
An app or system update keeps failing · The update gets stuck at a percentage · An error appears during an update
Files open in the wrong program · Links open in an unexpected browser · PDFs or documents use the wrong app
No audio from speakers or headphones · The volume icon shows a mute symbol · Apps do not play sound
The video call camera is black · The microphone does not pick up sound · Apps cannot access the camera or mic
No one can hear you on calls · The mic icon is muted or not detected · Voice recordings are silent
The headset will not connect · Audio cuts in and out · The headset is paired but has no sound
Others see a black screen when you share · The screen-sharing option is greyed out · Screen sharing is blurry or freezes
You cannot remember your account password · The login screen rejects every attempt · You need to reset your password to continue
Too many failed attempts locked the account · A lockout message appears at login · You cannot sign in even with the correct password
The verification code never arrives · The authenticator app shows an invalid code · You lost access to your verification device
A message says your password has expired · You are forced to reset before signing in · The new password is rejected as too similar
You received an alert about an unfamiliar sign-in · A login location or device looks unfamiliar · You did not request the sign-in notification
The reset link never arrives · The reset link says it has expired · The reset page shows an error
SSO redirects back to the login page repeatedly · An error mentions the identity provider · Some apps sign in while others fail
Your display name or title is incorrect · Your profile photo will not update · Contact details are outdated across apps
The answer you enter is marked incorrect · You cannot recall which answers were set · The recovery step will not proceed
You are signed out every few minutes · Saved login details are not remembered · You must repeatedly re-enter credentials
The shared drive does not appear · An access denied message is shown · The drive was accessible yesterday but not today
A sync error icon appears on the file · Changes are not appearing on other devices · The sync app shows it is stuck
The upload bar stalls partway through · An error appears when adding the file · The file type is rejected
You cannot open a file a colleague shared · An access-denied message appears · Edit access is missing though view works
A file or folder is missing · You accidentally deleted an important document · The file is not in the recycle bin or trash
The share link will not generate · External recipients report access denied · Sharing settings are greyed out
A storage full warning appears · New files fail to save to the cloud · Sync pauses until space is freed
Multiple copies of the same file appear · File names include a conflicted copy tag · Folders show doubled content after sync
Double-clicking the folder does nothing · An error says the folder is unavailable · The folder appears empty though files exist
You need to restore an earlier version of a file · The version history option is not available · Recent edits overwrote content you needed
The join link returns an error · The meeting app will not open · You are stuck on a loading screen
Others cannot see your video · Your camera preview is black · The video toggle will not turn on
Your own voice echoes back · A high-pitched feedback sound occurs · Other participants report hearing an echo
Participants see a black or frozen screen · The share option is greyed out · Only part of the screen appears shared
The recording never starts · The saved recording has no audio · You cannot find the recording afterward
You cannot hear other participants · Other participants cannot hear you · Audio cuts in and out during the call
The background will not apply · Your background flickers or glitches · The blur effect is missing from settings
The calendar invite never arrived · The meeting is missing from your calendar · You were told you were invited but see nothing
Participants are not assigned to rooms · You cannot return to the main session · The breakout option is missing from the menu
The app closes unexpectedly during calls · A crash report appears after joining · The app will not reopen after crashing
New messages do not appear on the phone · The mail app shows an old sync time · Folders are missing on the mobile app
The app closes right after opening · The app freezes and stops responding · An error appears when the app launches
You stop receiving alerts for new messages · Notifications are delayed by hours · No sound or banner appears for new items
Devices cannot find the hotspot · The hotspot connects but has no internet · The hotspot disconnects repeatedly
The update is stuck in the app store · An error appears when updating · The app still shows the old version after updating
The enrollment step fails or times out · An error blocks work profile setup · The device is stuck on a verification screen
The battery drops faster than usual · The phone feels warm during normal use · One app shows unusually high battery use
Calls fail to connect on the work line · Text messages do not send · Voicemail is not being received
A storage full warning appears · Photos or apps will not download · The phone slows down noticeably
The device does not appear on the map · The last known location is very outdated · Remote lock or wipe options fail to send
The second screen stays black · The display is not listed in settings · The monitor flickers before losing signal
The computer does not detect the device · A driver error appears when connecting · The device worked on another port but not this one
Key presses or clicks are not registered · The cursor does not move on screen · The device shows as disconnected
The laptop battery keeps dropping while docked · No charging indicator appears when connected · Peripherals connected to the dock stop working
Battery life is far shorter than usual · The battery percentage drops suddenly · The laptop gets hot during light use
The webcam does not appear in the device list · Apps default to the built-in camera instead · A driver error appears when plugging it in
The touchpad does not respond to touch · The cursor jumps or moves erratically · Scrolling or gestures stop working
The drive does not appear in the file browser · A message asks to format the drive · The drive makes a clicking or spinning sound
Text and icons appear too large or blurry · The display does not fill the screen · Resolution options are missing or greyed out
The laptop is hot to the touch during normal use · The fan runs loudly and constantly · The device shuts down unexpectedly when hot
New messages do not trigger an alert · The unread badge does not update · Notification sound or banner is missing
New invites do not appear on the calendar · Accepted meetings are missing from the schedule · Changes made on one device do not update another
Colleagues' updates do not appear · The calendar shows outdated availability · Free or busy status is not reflecting changes
The new meeting button does not respond · An error appears when adding attendees · The invite will not save or send
You are logged out several times a day · Saved sign-in details are not remembered · You must reauthenticate repeatedly during the day
Typing @ does not show a name list · A colleague's name will not appear when searched · Mentions do not send a notification
Your status shows away or offline incorrectly · The status does not update after activity · Colleagues report you appear offline
Shared files show a blank preview · A loading spinner never completes · An error appears instead of the file content
A channel you were added to is not visible · Search cannot find the expected group · You were removed without notice
A connected app no longer posts updates · An integration shows a disconnected status · Reauthorizing the integration fails
A security warning popped up on screen · The antivirus quarantined a file · You are unsure if the alert is genuine
Unexpected pop-ups appear while browsing · A pop-up claims your device is infected · Pop-ups appear even with the browser closed
Files suddenly cannot be opened · A message demands payment to unlock files · File names or extensions changed unexpectedly
An app cannot connect to the internet · A firewall warning appears when opening the app · Network features work on other devices but not this one
A device you do not recognize is listed as active · You received an alert about a new device · Account activity shows a location you do not recognize
An email asks you to confirm your password · A link or sender address looks slightly off · The message pressures you to act urgently
The homepage changed without your input · An unfamiliar search engine is now default · Extra toolbars or extensions appeared unexpectedly
You are unsure if disk encryption is enabled · A compliance check flagged the device · You cannot find the encryption setting
A work device is missing or was stolen · You need to remotely lock or wipe it · Accounts on the device may be at risk
A removable drive is not recognized · A policy message blocks the USB device · Files cannot be copied to or from the drive