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Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

The screen or cursor stops responding

ComputerDifficulty 2/320 minLow risk

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Safety note

Avoid forced power-offs while saving files; you may lose unsaved work.

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Step 1: Wait a minute to see if the computer recovers on its own.
You are here~4 min
Step 2: For a single frozen app, try closing it normally or force-quit only that app.
~4 min
Step 3: Save any open work and restart the computer.
~4 min
Step 4: Check for pending operating-system updates and install them.
~4 min
Step 5: If freezing is frequent, note when it happens and contact IT for deeper checks.
~4 min