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Forgot password

You cannot remember your account password · The login screen rejects every attempt · You need to reset your password to continue

Accounts & securityDifficulty 1/310 minLow risk

Applies to: Windows, Mac, iOS, Android, Other

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Submit a ticket to IT

Initial troubleshooting steps

Confirm you are entering the correct username and current password.
Use the official password reset or account recovery option.
Check for account lockout or security alerts in your inbox.
If the problem continues, contact IT to verify your account status.