Quick fixes

Loading HelpDesk First

Loading content

Loading…

Still stuck?

Describe what's going wrong and get a safe next step in seconds — or hand it to a real person.

Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

The screen turns blue with an error message

ComputerDifficulty 3/335 minMedium risk

Self-check

Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.

Shows the system, browser and screen details support usually asks for — read straight from your browser.

Nothing is collected until you press the button.

No ratings yet

Safety note

Do not edit the registry, BIOS, or system firmware while troubleshooting.

0/5

0 of 5 done

Step 1: Save your work immediately and let the computer restart if it needs to.
You are here~7 min
Step 2: Note any error code or message shown before the restart.
~7 min
Step 3: Check for and install pending operating-system updates.
~7 min
Step 4: Restart the computer in safe mode only if you are comfortable doing so and IT approves.
~7 min
Step 5: Contact IT with the error code if the problem keeps happening.
~7 min

Escalate if needed

Repeated crashes can indicate hardware or driver faults; escalate to IT.