Blue screen or unexpected restart

Platform: Windows5 steps

Step 1 of 5

1Save your work immediately and let the computer restart if it needs to.
2Note any error code or message shown before the restart.
3Check for and install pending operating-system updates.
4Restart the computer in safe mode only if you are comfortable doing so and IT approves.
5Contact IT with the error code if the problem keeps happening.

Save your work immediately and let the computer restart if it needs to.

Safety note

Do not edit the registry, BIOS, or system firmware while troubleshooting.

Escalate if needed

Repeated crashes can indicate hardware or driver faults; escalate to IT.

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