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Two-factor authentication not working

The verification code never arrives · The authenticator app shows an invalid code · You lost access to your verification device

Accounts & securityDifficulty 2/315 minMedium risk

Applies to: Windows, Mac, iOS, Android, Other

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Initial troubleshooting steps

Confirm you are entering the correct username and current password.
Use the official password reset or account recovery option.
Check for account lockout or security alerts in your inbox.
If the problem continues, contact IT to verify your account status.