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Account locked out

Too many failed attempts locked the account · A lockout message appears at login · You cannot sign in even with the correct password

Accounts & securityDifficulty 2/315 minMedium risk

Applies to: Windows, Mac, iOS, Android, Other

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Initial troubleshooting steps

Confirm you are entering the correct username and current password.
Use the official password reset or account recovery option.
Check for account lockout or security alerts in your inbox.
If the problem continues, contact IT to verify your account status.