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Account shows wrong name or details

Your display name or title is incorrect · Your profile photo will not update · Contact details are outdated across apps

Accounts & securityDifficulty 1/310 minLow risk

Applies to: Windows, Mac, iOS, Android, Other

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Initial troubleshooting steps

Confirm you are entering the correct username and current password.
Use the official password reset or account recovery option.
Check for account lockout or security alerts in your inbox.
If the problem continues, contact IT to verify your account status.