Quick fixes

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Describe what's going wrong and get a safe next step in seconds — or hand it to a real person.

Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

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Accounts & securityDifficulty 1/310 minLow risk

Self-check

Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.

Shows the system, browser and screen details support usually asks for — read straight from your browser.

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Step 1: Sign out and back in, then check whether the details update — profile changes can take time to sync.
You are here~3 min
Step 2: Look for a profile or account settings page in the app where you can correct the field yourself (display name, phone, photo).
~3 min
Step 3: If the field is locked or greyed out, it is managed by your organization's directory. Note exactly what is wrong and what it should say.
~3 min
Step 4: Ask IT or HR to correct the directory record; most apps refresh the details within a few hours.
~3 min