Quick fixes

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Describe what's going wrong and get a safe next step in seconds — or hand it to a real person.

Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

Double-clicking the app does nothing

SoftwareDifficulty 1/310 minLow risk

Self-check

Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.

Shows the system, browser and screen details support usually asks for — read straight from your browser.

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Step 1: Restart the application.
You are here~2 min
Step 2: Restart your computer and try again.
~2 min
Step 3: Check for pending updates for the application.
~2 min
Step 4: If the issue persists, reinstall the application from an approved source.
~2 min
Step 5: Contact IT if the app is required for work and still will not open.
~2 min