Attachment problem

Step 1 of 5

1. 1Confirm the attachment file type is safe and supported.
2. 2Ask the sender to resend the file if it appears broken or incomplete.
3. 3Try opening the file on another device or app if you have permission.
4. 4If the attachment is too large, ask the sender to use an approved file-sharing service.
5. 5Never open unexpected attachments from unknown senders.