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Shared folder will not open

Double-clicking the folder does nothing · An error says the folder is unavailable · The folder appears empty though files exist

Files & storageDifficulty 1/310 minLow risk

Applies to: Windows, Mac, Other

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Initial troubleshooting steps

Confirm you have permission and a stable connection to the shared location.
Restart the sync client or sign out and back in.
Check available storage space on the device and in the cloud account.
If the problem continues, contact IT with the file or folder path.