Cannot reset password

Platform

About 15 min in total

0 of 4 done

Up now: step 1

Step 1 of 4
~4 min
Confirm you are using the correct username or email for the account, and check your spam or junk folder for the reset message.
How did it go?
Step 2: Wait a few minutes and request the reset once more — many systems send only one link every 10–15 minutes and older links expire.
Step 3: Make sure the new password meets the stated rules (length, mix of characters, not recently used).
Step 4: If the reset page says the account is locked or the recovery method is unavailable, stop and contact IT — only they can fix recovery options.

Guide outline

1. Confirm you are using the correct username or email for the account, and check your spam or junk folder for the reset message.
2. Wait a few minutes and request the reset once more — many systems send only one link every 10–15 minutes and older links expire.
3. Make sure the new password meets the stated rules (length, mix of characters, not recently used).
4. If the reset page says the account is locked or the recovery method is unavailable, stop and contact IT — only they can fix recovery options.

Loading guide…

Confirm you are using the correct username or email for the account, and check your spam or junk folder for the reset message.