Computer will not start

Platform: Windows5 steps

Step 1 of 5

1Make sure the power cable is firmly connected to the computer and outlet.
2Try a different wall outlet or power strip.
3Press and hold the power button for 10–15 seconds, then press it again.
4Disconnect all non-essential devices such as USB drives, docks, and external monitors.
5If the device still does not start, contact your IT support team.

Make sure the power cable is firmly connected to the computer and outlet.

Safety note

Do not open the computer case unless you are authorized to perform hardware work.

Escalate if needed

Escalate to your IT team if you suspect a hardware fault or power supply failure.

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