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Device will not enroll in management profile

The enrollment step fails or times out · An error blocks work profile setup · The device is stuck on a verification screen

Mobile devicesDifficulty 2/320 minMedium risk

Applies to: iOS, Android

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Initial troubleshooting steps

Restart the mobile device.
Confirm the app has the latest update from the app store.
Check mobile data, Wi-Fi, or notification permissions in device settings.
If the problem continues, contact IT with the device model and OS version.