Quick fixes

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Describe what's going wrong and get a safe next step in seconds — or hand it to a real person.

Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

The enrollment step fails or times out

Mobile devicesDifficulty 2/320 minMedium risk

Applies to:iOS Android

Self-check

Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.

Shows the system, browser and screen details support usually asks for — read straight from your browser.

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Step 1: Restart the mobile device.
You are here~5 min
Step 2: Confirm the app has the latest update from the app store.
~5 min
Step 3: Check mobile data, Wi-Fi, or notification permissions in device settings.
~5 min
Step 4: If the problem continues, contact IT with the device model and OS version.
~5 min

These are general steps for Mobile devices. If they don't match your situation, use Contact support / escalate.