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Docking station not charging laptop

The laptop battery keeps dropping while docked · No charging indicator appears when connected · Peripherals connected to the dock stop working

Peripherals & hardwareDifficulty 2/315 minLow risk

Applies to: Windows, Mac, Other

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Initial troubleshooting steps

Unplug and reconnect the device, trying a different cable or port.
Restart the computer with the device connected.
Update or reinstall the device driver.
If the problem continues, contact IT with the device make and model.