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Up now: step 1
Step 2: Refresh the inbox by pulling down or clicking the refresh button.
Step 3: Close the email app completely, then reopen it.
Step 4: Check that your account server settings, such as incoming and outgoing mail addresses, are correct. Do not enter your password into this tool.
Step 5: If the problem continues on a managed or uncertain account, contact your IT team before removing or re-adding the account.
Safety note
Do not remove or re-add an email account without guidance from your IT team. Re-adding an account can delete local emails, calendar events or contacts that have not synced yet.
Escalate if needed
If your email is managed by your organization, or if you are unsure whether the account is managed, contact IT instead of changing settings.