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Up now: step 1
Step 2: Check that Caps Lock is off and you are typing carefully.
Step 3: Try signing in through the official webmail page from an approved link.
Step 4: If your password still fails, reset it through your organization's approved password tool.
Step 5: For managed or work accounts, contact IT instead of repeatedly entering your password.
Safety note
Never enter your password into HelpDesk First. Contact your IT team for managed accounts.