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You are unsure if disk encryption is enabled
Self-check
Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.
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Step 1: Open the device security settings and find the disk encryption status (BitLocker on Windows, FileVault on Mac).
Step 2: Do not turn encryption on or off yourself on a managed device.
Step 3: Note what the status screen shows, or take a screenshot.
Step 4: Send the status to IT so they can confirm the device is protected and that the recovery key is stored.