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External webcam not detected

The webcam does not appear in the device list · Apps default to the built-in camera instead · A driver error appears when plugging it in

Peripherals & hardwareDifficulty 1/310 minLow risk

Applies to: Windows, Mac, Other

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Initial troubleshooting steps

Unplug and reconnect the device, trying a different cable or port.
Restart the computer with the device connected.
Update or reinstall the device driver.
If the problem continues, contact IT with the device make and model.