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Find my device not working

The device does not appear on the map · The last known location is very outdated · Remote lock or wipe options fail to send

Mobile devicesDifficulty 2/315 minMedium risk

Applies to: iOS, Android

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Submit a ticket to IT

Initial troubleshooting steps

Restart the mobile device.
Confirm the app has the latest update from the app store.
Check mobile data, Wi-Fi, or notification permissions in device settings.
If the problem continues, contact IT with the device model and OS version.