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Keyboard or mouse not working

Key presses or clicks are not registered · The cursor does not move on screen · The device shows as disconnected

Peripherals & hardwareDifficulty 1/310 minLow risk

Applies to: Windows, Mac, Other

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Initial troubleshooting steps

Unplug and reconnect the device, trying a different cable or port.
Restart the computer with the device connected.
Update or reinstall the device driver.
If the problem continues, contact IT with the device make and model.