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Laptop overheating

The laptop is hot to the touch during normal use · The fan runs loudly and constantly · The device shuts down unexpectedly when hot

Peripherals & hardwareDifficulty 2/320 minMedium risk

Applies to: Windows, Mac, Other

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Initial troubleshooting steps

Unplug and reconnect the device, trying a different cable or port.
Restart the computer with the device connected.
Update or reinstall the device driver.
If the problem continues, contact IT with the device make and model.