Quick fixes

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Describe what's going wrong and get a safe next step in seconds — or hand it to a real person.

Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

A file or folder is missing

Files & storageDifficulty 2/320 minMedium risk

Self-check

Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.

Estimates how much space your browser can use — a quick hint about whether your disk is nearly full.

Press “Check storage” to estimate available space.

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Step 1: Check the Recycle Bin or Trash on your computer, and the Deleted files view in your cloud storage app (OneDrive, Google Drive, SharePoint).
You are here~5 min
Step 2: Search by file name or a phrase from the content — the file may have been moved rather than deleted.
~5 min
Step 3: If the file lived in a shared folder, ask a colleague to check their view of the folder or its version history.
~5 min
Step 4: Stop saving new files to that location and contact IT with the file name, location, and approximate deletion time — restore windows are limited.
~5 min