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Lost or deleted file recovery

A file or folder is missing · You accidentally deleted an important document · The file is not in the recycle bin or trash

Files & storageDifficulty 2/320 minMedium risk

Applies to: Windows, Mac, iOS, Android, Other

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Submit a ticket to IT

Initial troubleshooting steps

Confirm you have permission and a stable connection to the shared location.
Restart the sync client or sign out and back in.
Check available storage space on the device and in the cloud account.
If the problem continues, contact IT with the file or folder path.