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A work device is missing or was stolen
Self-check
Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.
Shows the system, browser and screen details support usually asks for — read straight from your browser.
Nothing is collected until you press the button.
Safety note
Do not try to recover a stolen device in person. Remote wipe is destructive and cannot be undone — leave it to IT.
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Step 1: Report the loss to your IT or security team right away from another device or phone. Include when and where the device was last seen.
Step 2: From another trusted device, change your work account password and sign out of all sessions where your account settings allow it.
Step 3: If your organization gives you a device-location or remote-lock tool (Find My, Find My Device, or your MDM portal), lock the device — do not erase it unless IT tells you to.
Step 4: If the device may hold personal payment or identity details, watch those accounts for unexpected activity and report anything suspicious to IT.
Reviewed 2026-09-24