Skip to main content
HelpDesk First
Start
Browse solutions
Assistant
Log in
Loading guide…
Back to results
Microphone not working
Platform: Windows
5 steps
Step 1 of 5
1
Check that a mute button or switch is not enabled.
2
Select the correct microphone in your system sound settings.
3
Test the microphone using the system's built-in test feature.
4
Allow the calling or recording app permission to use the microphone.
5
Try an external microphone to see if the issue is hardware-related.
Check that a mute button or switch is not enabled.
Problem solved
I completed this step
This did not work
I cannot complete this step
Clear my troubleshooting history for this issue