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Mobile app crashing

The app closes right after opening · The app freezes and stops responding · An error appears when the app launches

Mobile devicesDifficulty 1/310 minLow risk

Applies to: iOS, Android

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Initial troubleshooting steps

Restart the mobile device.
Confirm the app has the latest update from the app store.
Check mobile data, Wi-Fi, or notification permissions in device settings.
If the problem continues, contact IT with the device model and OS version.