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Mobile app will not update

The update is stuck in the app store · An error appears when updating · The app still shows the old version after updating

Mobile devicesDifficulty 1/310 minLow risk

Applies to: iOS, Android

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Initial troubleshooting steps

Restart the mobile device.
Confirm the app has the latest update from the app store.
Check mobile data, Wi-Fi, or notification permissions in device settings.
If the problem continues, contact IT with the device model and OS version.