Skip to main content

Start
Browse solutions
Assistant

Loading HelpDesk First

Loading content

Loading…

HelpDesk First

Level-1 IT help for schools and organizations.

Get help

Search guides Ask the assistant My tickets Status

Organization

Staff login Organization admin Notifications

Legal & safety

Level-1 guidance only. Contact your IT team for managed devices or anything outside your authority.

© 2026 HelpDesk First

Back to results

Mobile hotspot not working

Devices cannot find the hotspot · The hotspot connects but has no internet · The hotspot disconnects repeatedly

Mobile devicesDifficulty 2/315 minLow risk

Applies to: iOS, Android, Other

Start troubleshooting guide

Log in to bookmark

Log in to rate · 0 / 0

Submit a ticket to IT

Initial troubleshooting steps

Restart the mobile device.
Confirm the app has the latest update from the app store.
Check mobile data, Wi-Fi, or notification permissions in device settings.
If the problem continues, contact IT with the device model and OS version.