Quick fixes

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Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

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Mobile devicesDifficulty 1/310 minLow risk

Applies to:iOS Android

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Step 1: Open the storage settings on your phone to see what is using space (photos, video, messages, app caches).
You are here~3 min
Step 2: Delete downloads and app caches you no longer need, and remove apps you do not use — you can reinstall them from the app store.
~3 min
Step 3: Confirm photos and videos are backed up to your organization-approved cloud storage before removing them from the device.
~3 min
Step 4: If a work app is using most of the space, contact IT before clearing its data — it may hold unsynced work.
~3 min