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Permission denied on shared file

You cannot open a file a colleague shared · An access-denied message appears · Edit access is missing though view works

Files & storageDifficulty 2/315 minLow risk

Applies to: Windows, Mac, Other

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Initial troubleshooting steps

Confirm you have permission and a stable connection to the shared location.
Restart the sync client or sign out and back in.
Check available storage space on the device and in the cloud account.
If the problem continues, contact IT with the file or folder path.