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A document shows as printing but nothing happens
Self-check
Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.
Shows the system, browser and screen details support usually asks for — read straight from your browser.
Nothing is collected until you press the button.
0 of 5 done
Step 1: Open the print queue on your computer.
Step 2: Cancel or delete the stuck print job.
Step 3: Restart the printer.
Step 4: Restart your computer to clear the print queue.
Step 5: Resend the document you want to print.