Quick fixes

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Safe, step-by-step fixes for everyday IT problems — and a real person when you need one.

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Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

Files suddenly cannot be opened

Security & malwareDifficulty 3/330 minMedium risk

Self-check

Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.

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Step 1: Stop using the affected device or account for work until you have reported it.
You are here~8 min
Step 2: Report what you saw, and when, to your IT or security team right away.
~8 min
Step 3: Do not click links, enter credentials, or pay anything requested by the alert or message.
~8 min
Step 4: Follow IT's instructions; do not run tools, change settings, or delete anything unless they ask you to.
~8 min

These are general steps for Security & malware. If they don't match your situation, use Contact support / escalate.