Quick fixes

Loading HelpDesk First

Loading content

Loading…

Still stuck?

Describe what's going wrong and get a safe next step in seconds — or hand it to a real person.

Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

Others see a black screen when you share

Audio & cameraDifficulty 2/315 minLow risk

Self-check

Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.

Plays a short chime on the left, right or both speakers so you can check each side.

Set your volume to about 30% first.

No ratings yet

0/5

0 of 5 done

Step 1: Confirm the app has permission to record or share your screen.
You are here~3 min
Step 2: Close other apps or windows you do not need to share.
~3 min
Step 3: Try sharing just one window instead of the full screen.
~3 min
Step 4: Check your internet connection and close bandwidth-heavy apps.
~3 min
Step 5: Restart the video-calling app and rejoin if sharing is still not working.
~3 min