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Security question not accepted

The answer you enter is marked incorrect · You cannot recall which answers were set · The recovery step will not proceed

Accounts & securityDifficulty 1/310 minLow risk

Applies to: Windows, Mac, iOS, Android, Other

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Initial troubleshooting steps

Confirm you are entering the correct username and current password.
Use the official password reset or account recovery option.
Check for account lockout or security alerts in your inbox.
If the problem continues, contact IT to verify your account status.