Quick fixes

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Describe what's going wrong and get a safe next step in seconds — or hand it to a real person.

Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

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Internet & Wi-FiDifficulty 2/320 minLow risk

Self-check

Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.

Measures latency, jitter, and download speed from your browser to this site — useful before working through a Wi-Fi or VPN guide.

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Step 1: Run a speed test on the same device to measure current performance.
You are here~4 min
Step 2: Compare the result on another device on the same network.
~4 min
Step 3: Close apps or browser tabs that may be using bandwidth.
~4 min
Step 4: Restart the computer or mobile device.
~4 min
Step 5: If the network is shared or managed, contact IT before restarting any router or access point.
~4 min