Quick fixes

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Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

An app or system update keeps failing

SoftwareDifficulty 2/320 minLow risk

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Step 1: Check your internet connection is stable.
You are here~4 min
Step 2: Make sure there is enough free storage for the update.
~4 min
Step 3: Restart the device and try the update again.
~4 min
Step 4: Install updates one at a time if multiple are queued.
~4 min
Step 5: If the update is from your organization's management tool, contact IT before forcing it.
~4 min