VPN connection problem

Step 1 of 5

1. 1Confirm you have an active internet connection without the VPN first.
2. 2Close and reopen the VPN application.
3. 3Check for an available VPN client update and install it from an approved source.
4. 4Try connecting to a different VPN gateway if your app offers one.
5. 5Contact IT with any error code or message; do not change VPN server settings yourself.