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Work email not syncing on phone

New messages do not appear on the phone · The mail app shows an old sync time · Folders are missing on the mobile app

Mobile devicesDifficulty 1/310 minLow risk

Applies to: iOS, Android

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Initial troubleshooting steps

Restart the mobile device.
Confirm the app has the latest update from the app store.
Check mobile data, Wi-Fi, or notification permissions in device settings.
If the problem continues, contact IT with the device model and OS version.