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HelpDesk First

Level-1 IT help for schools and organizations.

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Organization

Legal & safety

Level-1 guidance only. Contact your IT team for managed devices or anything outside your authority.

Status shows as away when active

Your status shows away or offline incorrectly · The status does not update after activity · Colleagues report you appear offline

Collaboration toolsDifficulty 1/35 minLow risk

Applies to: Windows, Mac, iOS, Android, Other