Quick fixes

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Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

An app is not responding to clicks

SoftwareDifficulty 1/35 minLow risk

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Step 1: Wait a minute to see if the app recovers.
You are here~1 min
Step 2: Try closing the app through the normal close button.
~1 min
Step 3: Force-quit the app only if you have unsaved work saved elsewhere.
~1 min
Step 4: Reopen the app and open a test file or project.
~1 min
Step 5: If the app freezes often, check for updates or contact IT.
~1 min