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The headset will not connect
Self-check
Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.
Plays a short chime on the left, right or both speakers so you can check each side.
Set your volume to about 30% first.
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Step 1: Make sure Bluetooth is turned on for both devices.
Step 2: Put the headset in pairing mode and reconnect it.
Step 3: Remove the headset from your device list and pair it again.
Step 4: Move closer to the computer or phone and away from interference.
Step 5: Charge or replace the headset battery and test again.