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The video call camera is black

Audio & cameraDifficulty 2/315 minLow risk

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Quick tests that run right here in your browser — nothing is uploaded. If you still need help, copy the results into your ticket.

Plays a short chime on the left, right or both speakers so you can check each side.

Set your volume to about 30% first.

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Step 1: Check that no physical camera cover or mute switch is enabled.
You are here~3 min
Step 2: Allow the app to access the camera and microphone in your system privacy settings.
~3 min
Step 3: Select the correct camera and microphone in the app's settings.
~3 min
Step 4: Close other apps that may be using the camera.
~3 min
Step 5: Restart the app and, if needed, your computer.
~3 min