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HelpDesk First

Level-1 IT help for schools and organizations.

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Legal & safety

Level-1 guidance only. Contact your IT team for managed devices or anything outside your authority.

Chat app notifications not working

New messages do not trigger an alert · The unread badge does not update · Notification sound or banner is missing

Collaboration toolsDifficulty 1/310 minLow risk

Applies to: Windows, Mac, iOS, Android, Other