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Chat app notifications not working

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Chat app notifications not working

New messages do not trigger an alert

Collaboration toolsDifficulty 1/310 minLow risk

Applies to:Windows Mac iOS Android Other

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Initial troubleshooting steps

0/4

0 of 4 done

Step 1: Sign out and back in to the app.
You are here~3 min
Step 2: Check notification and calendar sync settings.
~3 min
Step 3: Confirm the app has the latest update installed.
~3 min
Step 4: If the problem continues, contact IT with the app name and error shown.
~3 min

These are general steps for Collaboration tools. If they don't match your situation, use Contact support / escalate.