Quick fixes

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Safe, step-by-step fixes for everyday IT problems, and a real person when you need one.

Level-1 guidance only. For work-managed devices, or anything you aren't authorized to change, contact your IT team.

Pressing the power button does nothing

ComputerDifficulty 3/330 minMedium risk

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Safety note

Do not open the computer case unless you are authorized to perform hardware work.

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Step 1: Make sure the power cable is firmly connected to the computer and outlet.
You are here~6 min
Step 2: Try a different wall outlet or power strip.
~6 min
Step 3: Press and hold the power button for 10–15 seconds, then press it again.
~6 min
Step 4: Disconnect all non-essential devices such as USB drives, docks, and external monitors.
~6 min
Step 5: If the device still does not start, contact your IT support team.
~6 min

Escalate if needed

Escalate to your IT team if you suspect a hardware fault or power supply failure.