Initial troubleshooting steps

1. Check that you have an active internet connection.
2. Refresh the inbox by pulling down or clicking the refresh button.
3. Close the email app completely, then reopen it.
4. Check that your account server settings, such as incoming and outgoing mail addresses, are correct. Do not enter your password into this tool.
5. If the problem continues on a managed or uncertain account, contact your IT team before removing or re-adding the account.